What does my arrival window mean?

When you book, you choose a flexible window or a set time. With a flexible window, your cleaner arrives at some point in it: morning is 8 am to 12 pm, afternoon 12 to 3 pm and evening 3 to 6 pm. A set time is a one-hour arrival range: for 9 am, your cleaner arrives between 9 and 10 am.

Your confirmation and your account show what you booked. On the day, you'll usually get a text when your cleaner is on the way, with the time they expect to arrive.